FAQs

Shipping

Do you ship worldwide?

Not on PaperCatClub.com but please head to http://papercatclub.etsy.com and you can order from there.

Where are you based?
We are based in sunny Suffolk in the UK.

Who designs all the cute stuff?

Everything on Paper Cat Club is designed by myself - Sarah Rose. I am an illustrator and designer and my background is in stationery design.

How much is shipping?
This is calculated for you at checkout and is dependent on the weight of the goodies in your basket. As a rough guide UK shipping starts at £1.20.

What shipping methods do you use?
All packages are sent via Royal Mail 2nd Class ,To keep shipping costs as low as possible we do not send tracked so you will not receive a tracking number.

I need my package like yesterday, can you spend Special / Next Day delivery?
Drop us an email at papercatclub@gmail.com and we will do our best to get your parcel to you ASAP.  Remember to include details of what you want to order and the address it needs to go to for an accurate postage quote.

My package is lost or damaged what should I do?
Please allow 10 working days in the UK. More often than not your package will simply be held up somewhere. If there's no sign of it after these time periods please do email us and we will do our best to help with a refund or replacement. If your parcel arrives damaged please email us at papercatclub@gmail.com with a photo and description of the damage. 

Returns

All our sales are final and returns are not accepted unless the product is damaged. On the rare occasion your product does arrive with any damage please email us with a photo (so we can claim compensation with the mail courier if necessary) and a description of the damage. We will get a new order out to you ASAP (stock dependent) or alternatively a full refund (including postage refund).

I have a question thats not answered here..

No problem - simply contact us here with any query you have:
Contact Form